Wingate by Wyndham Montgomery

Thank you for taking the time to comment on your Stay. We're very sorry that the Team missed the mark with your Stay, and would very much like to have you get in touch with Ron or Tina to arrange for you to revisit our hotel. As for being a little out of the way, the builders chose this site because it's on a lovely little lake and two blocks away from the noise and traffic of I-85.They also felt that setting the Inn back by the lake, rather than up on Eastern Blvd. would help to give the guest a quieter Stay away from the traffic. We will try and improve our directions and maps. Thank you again, for taking time to comment. Ron « hide

Thank you for taking the time to comment on your Stay. We're very sorry that you were put in a room that had not been Inspected properly. Since your Stay, we have been able to hire two really fine, experienced Rooms Inspectors. The first 60 days since taking over, has been somewhat hectic and we obviously dropped the ball. We would love to have you get in touch with Tina or Ron about your revisiting the hotel. Again, thank you for your helping us do it better. Ron « hide

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Thank you for taking time to comment. During the first 90 days, retraining staff has been a high priority and we are obviously not hitting the ball over the fence every time. Please accept our Team's apologies and get a hold of Tina or Ron at the hotel. Or email us at Service@wingateinnmontgomery.com. Thanks again for staying at Wingate Inns. Ron « hide

Dear Betty, thank you for taking time in your busy schedule to make such nice comments. They are a real positive reinforcement to young people who are doing what at times, is a very tough job.From the Housekeepers to the Front Desk, each Team member is trying to go out of his way to give you your very best Stay. We also are participating in the new Windham Rewards Program, which rewards guests quicker than any other Rewards program, and our Front Desk Team will always give you the very best Rate on a room. Thanks again for your nice comments, and please contact Tina or Ron before your next Stay, so we can do something to say Thank You! Ron « hide

Dear Arnold, thank you so very much for taking time to encourage the Team of young people here at the hotel. Positive words always reinforce Positive habits. In a day when large stores seem to have no help and no real management, our managers and owners try to make themselves available to our guests. If we are not there at the moment, our Staff is expected to get the information, so that we talk directly with our guests. Our Front Desk tries never to put guests into Voice Mail, and if we have to, our managers will get to those messages and answer them personally.Bringing back an old American tradition - Real people taking care of their guests. If the guest cares enough to do business with you, you should care enough to personally be available. It's a real American thing. Ron « hide

LJ, thank you for your comments. We appreciate your comments. As a result of your comments,we have had a fine company from North Carolina come in and steam clean all our carpets and upholstery, and drapes. Since taking over in the first part of January, we have certainly had our marching orders. Comments like yours help us to keep in focus, what it is our guests are needing. My understanding is that you have taken time to talk with Kathy and we hope that she has solved any ongoing problems. Thanks again, so much, for taking the time to comment. Ron « hide

Thank you for your kind comments. Since taking over the hotel in the first part of January, a new Team is trying to turn the hotel into a clean and friendly place for guests to stay. We appreciate so much when guests give us their input - both good, and when we missed the mark. It helps us to personally work with our Team and for us to set goals to be the best hotel that we can be. Feedback from our guests is the Breakfast of Champions and Winners, and your feedback is greatly appreciated. I truly believe that there are not a lot of poor employees out there. There are just a lot of poor managers and CEOs. Ron. Thanks, again. Ron « hide

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